Investing in an ERP solution is a critical decision for SMBs and enterprises. Selecting the right solution is essential to guarantee the achievements of short and long-term objectives. There are multiple solutions in the ERP landscape. For this reason, choosing an ERP could be a complex process for any company. In this article, I will evaluate five capabilities of Microsoft Dynamics 365 from the company’s point of view to discover the main benefits of choosing the leading Microsoft ERP solution.
Some companies spend a significant amount of their budgets on technical upgrades. With Microsoft Dynamics 365, everything works in the Microsoft cloud, which guarantees upgrades and hotfixes directly, so there is no need for costly multi-year upgrades. Furthermore, Microsoft is not only in charge of upgrades but also brings backups of your critical business information across multiple data centers throughout the world as well.
In this order, we save costs associated with operational and maintenance processes. Also, we will avoid the fixed costs associated with on-premise hardware since Microsoft manages it. In addition to this, the automated upgrades ensure the solution will be in the latest available version.
Customer Relationship Management (CRM) and Enterprise Resource Planners (ERP) systems into an all-in-one environment. In this order, Microsoft Dynamics 365 allows us to integrate sales, marketing, and customer service data and processes.
Plan, execute, and measure campaigns from start to finish, closing more sales and achieving higher customer satisfaction. In the same way, we will access critical business information to accomplish more consistent sales interactions while capturing every touchpoint with our clients to enhance our decisions.
A critical plus for Microsoft Dynamics 365 is that Microsoft´s infrastructure allows seamless sync with any other Windows applications. Considering this, the integration of Office 365 and Microsoft Dynamics 365 allows users and companies to obtain unique capabilities in different scenarios to increase productivity and efficiency. It includes apps such as SharePoint Online, OneDrive, Skype for Business, Yammer, Power BI, Word, Excel, PowerPoint, and Outlook.
Integrating Microsoft Dynamics 365 and Office 365, we don’t have to switch between apps to view critical data for our decision-making process. For example, without leaving our email inbox, we can check the inventory, create purchase orders, view customer data, update quotes and make decisions even from a desktop, tablet, or mobile device.
Microsoft Dynamics 365 comes with Power BI, a powerful business intelligence tool that brings robust and interactive reports across your organization. Power BI is particularly empowered with Cortana artificial intelligence to deliver precise insights, so you are always one step ahead in making impactful business decisions.
Microsoft Dynamics 365 integrates Power BI natively. These robust business intelligence capabilities allow us to obtain real-time insights across organizations’ departments to create powerful dashboards, reports and enhance strategic planning.
In a digital transformation process, companies face obstacles such as a resistance to change or a long learning curve. Although every ERP system requires users to be trained to obtain the best results, Microsoft Dynamics 365 brings a familiar workspace and a simplified interface that makes the learning curve shorter and the adoption faster.
For every company, employees represent a relevant factor in the decision-making process. Under those circumstances, the ease of use of new tools implies a competitive advantage.