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Key features

Dynamics 365 <br> Field Service 2

Predictive maintenance

  • The solution allows to create, configure, and determine service agreements that automatically generate work orders and invoices. Run daily, weekly, and monthly preventive inspections or maintenance tasks efficiently while tracing SLAs throughout the process.
Dynamics 365 <br> Field Service 3

Asset management

  • Keep track of your customer's assets and service history to improve inspection, maintenance, and repair. You can also connect customer assets to IoT sensors to take full advantage of connected field service and automatically detect issues before the customer, thus improving satisfaction.
Dynamics 365 <br> Field Service 4

Work order management

  • Coordinate, schedule, and assign the right resource to the right job by categorizing the different types of works that your business has, such as installations, repairs, maintenance, dispatch, and more.
Dynamics 365 <br> Field Service 5

Resource management

  • Manage and trace field service schedules by assigning specific resources, mobile or not, to jobs, locations, or others. Reduce travel and time expenses by using Closest Proximity to assign nearby technicians to the customer location.
Dynamics 365 <br> Field Service 6

Inventory

  • The solution manages static locations such as warehouses, trucks, distribution centers, and loading docks for simple inventory management. Inventory movements are based on work orders, adjustments, transfers, and returns. For complex inventory management, it can be integrated with Dynamics 365 Supply Chain Management.
Dynamics 365 <br> Field Service 7

Analytics

  • Utilize an easy-to-analyze dashboard where insights are displayed regarding resource efficiency, resolution times, the variance between estimated and actual time to solve requirements or perform tasks, and if requirements and allocated resources are balanced.
Dynamics 365 <br> Field Service 8

Connected field service

  • Gather data, get actionable insights, and make better decisions based on data to improve your field service process. Connect IoT to capture large amounts of data across your business to analyze and act accordingly and strategically. Track assets and equipment to notice malfunctions immediately and automatically create work orders.

Solutions

Finance

Unify and automate business processes, reducing costs complexity while generating a strategic impact on operations.

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Supply Chain Management

Streamline operations, enhance visibility, and upgrade your planning while maximizing asset productivity.

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Marketing

Build trust with a unified platform, strengthen relationships faster, engage customers in real-time, and customize customer experiences with AI.

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Sales

Increase seller productivity and build relationships making improved decisions with scalable sales solutions and real-time insights.

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Customer Service

Empower your teams. Provide proactive service with IoT, increase agent productivity, personalize customer service engagements, and optimize service with actionable insights.

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Field Service

Deliver proactive and differentiated service engagements, ensuring a first-time solve resolution, and enhancing scheduling with AI.

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Project Operations

Lead success and effectiveness in a project-centric business and deliver enhanced deal management experiences. Maximize profitability while simplifying expense and time tracking management.

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Human Resources

Make your people and business thrive. Discover workforce insights, improve employee experiences, and elevate organizational agility.

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Power Platform

Build end-to-end business solutions with an inclusive and powerful platform. Discover hidden values eliminating hindrances rapidly and cost-effectively.

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