Key features

Dynamics 365  <br> Marketing 2

Marketing process

  • Plan, define, automate, monitor complete customer journeys from brand awareness to sales qualified leads through multichannel campaigns to enhance personalized engagements and improve customer experience and satisfaction.
Dynamics 365  <br> Marketing 3

Lead generation

  • Drive strategic nurturing processes by prioritizing and targeting the right leads while getting a holistic view across marketing, sales, and customer service regarding interaction.
Dynamics 365  <br> Marketing 4

Lead qualification

  • Personalize engagement, target the right people, prioritize leads, and increase productivity by qualifying leads into different categories depending on their needs and actions with marketing incentives, such as email or landing pages.
Dynamics 365  <br> Marketing 5

Customer journeys

  • Create graphical, easy to build, customizable, trigger-based customer journeys that automate complex and straightforward email marketing campaign workflows depending on customer actions.
Dynamics 365  <br> Marketing 6

Segmentation

  • Choose the correct audience using Dynamics 365 Marketing's Segmentation Designer to configure contact groups according to your needs, products, and services. Despite creating strategic segments for your marketing efforts, the solution still monitors and scores leads separately to ensure customer satisfaction.
Dynamics 365  <br> Marketing 7

Event management

  • Ease event management processes by designing the right event for the right audience, creating the correct agenda according to time zone, location, or platform (for digital events). Keep track of speaker sessions, registrations, sponsors, costs, and expenses at all times and improve event experience by evaluating popularity and data.
Dynamics 365  <br> Marketing 8

Email marketing

  • Design personalized branded emails with customizable templates and a drag-and-drop interface that simplifies and quickens the creation process. Manage, track, and evaluate your email marketing campaigns with embedded analytics and easy-to-read dashboards that bring significant insights.
Dynamics 365  <br> Marketing 8

Landing Pages

  • Capture visitors and leads by designing engaging landing pages without code, using customizable templates that directly connect to your CRM, and track leads.

Solutions

Finance

Unify and automate business processes, reducing costs complexity while generating a strategic impact on operations.

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Solutions

Supply Chain Management

Streamline operations, enhance visibility, and upgrade your planning while maximizing asset productivity.

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Solutions

Marketing

Build trust with a unified platform, strengthen relationships faster, engage customers in real-time, and customize customer experiences with AI.

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Solutions

Sales

Increase seller productivity and build relationships making improved decisions with scalable sales solutions and real-time insights.

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Solutions

Customer Service

Empower your teams. Provide proactive service with IoT, increase agent productivity, personalize customer service engagements, and optimize service with actionable insights.

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Solutions

Field Service

Deliver proactive and differentiated service engagements, ensuring a first-time solve resolution, and enhancing scheduling with AI.

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Solutions

Project Operations

Lead success and effectiveness in a project-centric business and deliver enhanced deal management experiences. Maximize profitability while simplifying expense and time tracking management.

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Solutions

Human Resources

Make your people and business thrive. Discover workforce insights, improve employee experiences, and elevate organizational agility.

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Solutions

Power Platform

Build end-to-end business solutions with an inclusive and powerful platform. Discover hidden values eliminating hindrances rapidly and cost-effectively.

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