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What is Microsoft Dynamics 365 used for?

Microsoft <br> Dynamics 365 1

Dynamics 365 is the umbrella that encompasses the Microsoft business applications designed to optimize and transform your business activities.

Microsoft <br> Dynamics 365 2

A suite of cloud-based solutions that combines ERP and CRM capabilities designed to effectively connect, visualize, prioritize, and manage every area of your business, integrating disparate operations while bringing a user-friendly experience to your customers and employees.

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Every solution helps you meet core business needs across finance, supply chain, operations, sales, marketing, and more.

The digital feedback loop is how Dynamics 365 connects data and brings clear visibility across the solutions and the users who run your business. It consolidates the information to provide powerful insights that point out opportunities and challenges.

The world's connected AI business cloud

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Microsoft <br> Dynamics 365 9

Learn how our consultant specialists can guide you through your digital transformation, increasing productivity while minimizing costs with Dynamics 365.

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Key features

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Unified data

  • Run multi-entity and multinational businesses in a single digital environment.
  • Integrate disparate applications and systems and enable data consolidation.
  • Integrate with Microsoft 365, Customer Insights, and Power Platform to further enhance capabilities, visibility, and automation.
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Adaptable business platform

  • A browser-based platform that enables your employees to work anywhere and on any device.
  • Access to further flexibility and capabilities through mobile apps.
  • Configurable to meet your business and security needs with out-of-the-box admin tools that grant complete control of the solutions.
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Business intelligence

  • Utilize Power Platform ⎯Power Apps, Power Automate, and Power BI⎯ to create custom automated experiences across data and processes with zero to minimal code.
  • Gain accurate and significant insights to improve customer experience with AI-based Customer Insights.
  • Apply machine learning to your processes and build intelligent apps to increase productivity and help your business grow.
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Modernize workforce

  • Optimize supply chain, sales, marketing, field, and customer service by exploiting data and act accordingly.
  • Empower your employees by providing the necessary tools to increase productivity, effectiveness, and promote teamwork.
  • Improve training, maintenance task, and more with mixed reality and Dynamics 365 Guides by visualizing insights in real-world scenarios.

Solutions

Finance

Unify and automate business processes, reducing costs complexity while generating a strategic impact on operations.

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Supply Chain Management

Streamline operations, enhance visibility, and upgrade your planning while maximizing asset productivity.

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Marketing

Build trust with a unified platform, strengthen relationships faster, engage customers in real-time, and customize customer experiences with AI.

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Sales

Increase seller productivity and build relationships making improved decisions with scalable sales solutions and real-time insights.

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Customer Service

Empower your teams. Provide proactive service with IoT, increase agent productivity, personalize customer service engagements, and optimize service with actionable insights.

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Field Service

Deliver proactive and differentiated service engagements, ensuring a first-time solve resolution, and enhancing scheduling with AI.

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Project Operations

Lead success and effectiveness in a project-centric business and deliver enhanced deal management experiences. Maximize profitability while simplifying expense and time tracking management.

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Human Resources

Make your people and business thrive. Discover workforce insights, improve employee experiences, and elevate organizational agility.

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Power Platform

Build end-to-end business solutions with an inclusive and powerful platform. Discover hidden values eliminating hindrances rapidly and cost-effectively.

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