The first 2022 release wave provides more innovations with enhanced functionalities to elevate your business. The following capabilities are just some of the most relevant among the new hundreds across Dynamics 365 business apps. In this news, you’ll find the ones about Marketing, Sales, Customer Service, Finance, Supply Chain Management, Human Resources, and Power Platforms.
Create engaging campaigns collaborating between departments, people, and apps.
Create real-time event-based journey orchestration while facilitating moment-based marketing for any business scenario.
Customize interactions through the customer journey harnessing the power of data and AI.
Capture customer interactions, get automatic call transcriptions, evaluate the content, and deliver intelligent insights.
Showcase the value with selected Dynamics 365 Sales Premium enhanced features, such as sales accelerator, predictive scoring, and conversation intelligence.
Get revenue forecast predictions, comprehensive views, and insights into your sales team’s pipeline.
Empower your sellers’ productivity and collaboration by working from anywhere.
Leverage predictive relationship intelligence, LinkedIn data, and engagement signals to strengthen the customer relationship.
Close more deals with process automation and predictive analytics within a single workspace.
Enable your agents to handle several interactions and run multiple apps without losing context while elevating their workflows with productivity tools.
Deliver seamless and trustworthy self-service with business and community-generated content, such as Q&A, knowledge guides, and product-service feedback.
Allow immediate engagement and connection amongst agents and customers while providing real-time visibility to supervisors into operational competence.
Find quick answers for customers while enabling them to self-serve within support portals with a robust and detailed knowledge base.
Track support policies and guarantee support to your customers as per their eligible support policy.
Elevate your core financial functionality with automation around end-to-end business processes, improved experiences near a year-end close, data usage for analytical reporting in the data lake, and comprehensive subscription billing capabilities
Get low-code and multi-country content for any first and third-party app within the Globalization Studio.
Increase tax calculation performance for customers with a high demand of invoices for different sectors within one API call with multiple-document tax calculations.
Deliver last-mile business-to-government integrations for various countries and regions with one of the global e-invoicing service providers. Extend global analysis with e-invoicing solutions for non-Microsoft country localizations, and allow access to e-invoicing exchange frameworks.
Elevate existing tax audit and reporting content and features of electronic reporting to the company’s level with an evolved electronic reporting into a low-code microservice with Azure Data Lake Storage and Azure Sunapse Analytics capabilities.
Reach improved resiliency, visibility, and proactivity in your supply chain with the renewed inventory and logistics features.
Execute mission-essential business processes with no interruption and at scale with the new release focused on building resilience into crucial manufacturing operations.
Get substantially expanded manufacturing sector footprint and new Demand-Driven Material Requirements Planning capabilities (DDMRP).
Define and track skills to find current candidates or employees with competencies connected to your business needs.
New integrations and features streamline custom solutions through Microsoft Dataverse to ensure customers expand app functionalities.
Define your organization’s groups, legal entities, hierarchies, and operating units with organization management. Allow HR users and managers to manage employees and positions, begin the hiring process, and set up the approval process with personnel management.
Please watch the following clips to check the essential Microsoft Power Platform updates that the 2022 first release wave brings for:
The general availability for the 2022 release wave 1 is April 01, 2022.
Besides the myriad of new capabilities that come with the release wave 1 2022, the Microsoft One version policy will allow you to stay modernized with the latest version with no significant investments. It will also empower your cloud solutions with Lifecycle Services (LCS). The LCS covers services and products that are supported and serviced constantly.
Production updates for 2022: April 6, 13, or 20.
The two major updates are in April and October.
The expected downtime for a successful update is 30min to 1hr.